On 2/28/2018 Jay Gaylord Posted this review on Google Business about

he and his wife's experience with our company.

The Shenandoah Home Improvements crew has put a new roof on two homes, a complete siding job on another, and a siding repair job on yet another. All of the work has been top notch and the customer service is always first class. Whether the job has been a big one or small, we have always been treated like the most valuable customers. Glenn has personally come out on the weekends to meet with us and discuss our projects, offering suggestions, but never "hard selling" us on products and services. It's always truly a conversation about our needs and a collaboration. Shenandoah Home Improvements' work always gets noticed by the neighbors and they are quick to comment on the quality of the job. If you are looking for a contractor who is honest and dependable I would highly recommend calling Glenn, it's like having a trusty friend doing the work every time.


Jay and Tracy Gaylor(owner)
23 hours ago

We responded with this:

Thank you Jay for this review. In our business nothing beats a satisfied customer and it has been a pleasure to serve you and Tracy.

On Tue, Aug 22, 2017 at 6:57 PM, Henry Costa wrote:

Hi Glenn,

We really appreciate your guys work and everything looks great. The guys were very nice and did a great job.
We can definitely keep the sign in our yard for a few weeks and will make sure to recommend your company to anyone we know looking for a new roof.

Henry Costa

From:      “Rhonda Burd”
Date:        Friday June 10 2016 8:06 AM
To:            <shi33@live.com>


First of all, I love the new roof, on the house and the garage.  Your guys did a great job!!

But most of all, THANK YOU FOR THAT WONDERFUL PHONE CALL/MESSAGE THAT YOU LEFT ME YESTERDAY!!!  You have no idea what that did for me.  That just reassures me that there are still great people in this sometimes rough world.  I will get that taken care of.  I was so excited, I have let some of my close friends listen to it, because part of me just can't believe it.  I am so glad that my neighbor recommended you and your company.  I will share my GREAT experience with everyone and anyone.


Talk to you soon, and I will MAKE SURE THAT WE MEET!!!!!

Rhonda Burd / Maintenance Operations /  R R Donnelley  Roanoke

After 26 years of doing business in the Roanoke Valley, we've had a lot of people say some pretty nice things about us. 

Starting with our most recent, here are just a few of those reviews.

John Carey
70 Avon St.
Rocky Mount, VA 24151

Work Completed Date: June 19, 2015

Hire Again: Yes  Approximate Cost: $7,000.00  Description Of Work: Replaced the roof, fascia, and gutters.

Member Comments: 

My experience with Shenandoah Home Improvements was excellent.  From the estimate/presentation to the completion of the job, Glenn Lilly and his team did a wonderful job.   I would especially like to point out the fact that I was under strict time constraints when it came to the date of completion, and Glenn did not just assure me that the job would be done on time; he followed through! His foreman, Roger, (who was also great) after discovering that the fascia was rotted out replaced it on a Sunday!  The folks Glenn uses to install the gutters were also fantastic.  While Shenandoah may not be the cheapest option out there, the quality is well worth the cost!  I strongly recommend Shenandoah Home Improvements, and I would certainly use this company again.

Share on Band of Neighbors: Yes